How quickly do you ship out orders?
Sunday & Holidays: Orders will be shipped out on the next business day. Monday – Friday: Orders placed before 4:00 PM PST will go out same day, orders placed after 4:00 PM PST will go out next day. Saturday: Orders placed before 11:00 AM PST will go out same day, orders placed after 11:00 AM PST will go out Monday.
We do our best to get you your goods as quickly as possible! When selecting our free 2-3 day shipping option at checkout, please keep in mind that there may be some delays due to the carrier that are out of our control – though this doesn’t happen very often!
What is your shipping method?
We ship out orders via USPS 2-3 day priority mail for all US orders unless another service is requested at checkout. All international orders are shipped via USPS and have an expected arrival of 7-21 days depending on where they are being shipped.
Where are you located?
We ship all of our goods out of sunny San Diego, CA.
On international orders, is my purchase subject to duties & taxes?
All international packages might be subject to duties and taxes depending on where they are going. The limits for duty free packages are stated by your local customs authorities. Please check your local customs website for more information. Please email us if you have further questions.
An item I want to buy is out of stock, what should I do?
Shoot us an email and we will try our best to track down what you need directly from the brand.
How can I contact you if I have a question about a product or order?
Email us at firstname.lastname@example.org and someone will get back to you within 24 hours. Please be patient with us!
How do I initiate a return or exchange?
Do you price match?
Yes! If you see the same exact item on a competitors site within 5 days, we will honor the competitors price. If there is a reduction in price on an item you purchased from us, we will match our new price and refund you the difference within 7 days of your purchase. Send us an email and we will help you with this!
Do I have to pay for return shipping?
We provide the return shipping label, we do deduct the cost of the label from the refund or store credit of your returned goods. Typically the cost is between $3 - $10 USD.